Shipping & Returns
FREE STANDARD SHIPPING IN THE US!
All items are sent with a tracking number.
We will do our best to insure your delivery comes to you safely. Some minor crumbling of some minerals may occur during shipping.
Please allow up to 3 business days for us to ship your order. We generally ship on Mondays and Thursdays.
See available options for rush shipping for checkout. Please be aware that it may still take us up to 3 business days to the order to be shipped. Please email us at firstname.lastname@example.org if you have any questions. We can let you know how quickly we can ship out your items.
Please see calculated rates at checkout.
All customs and duty taxes are the responsibility of the recipient.
Though shipping by USPS is the most economical, please be aware that shipments are no longer tracked after they leave the United States. If there should be a problem with your shipment being lost or delayed, you will have to reach out to your national postal service for help. Because of this we strongly advise you to instead choose UPS or DHL for international shipping.
ITEM DESCRIPTIONS & PHOTOS
Item sizes and weight listed are approximate. Please be aware that the actual color may vary from your monitor.
ALL SALES FINAL, except in the cases of more severe damage during shipment.
Minor crumbling of mineral specimens is expected and normal. However, if your items were significantly damaged during the shipping process, email email@example.com with a photo of damaged items, the inside of all shipping packaging, and outside of the shipping packaging, within 72 hours of shipment arrival. Please keep all packing from the shipping, including the shipping box your items came in.
Upon verification of damages, you may need to have your package inspected by the shipping carrier at the location of the shipping address and a claim form may need to be filled out online. Online claim forms must be filled out with the amount we have specified from a computer located in the state that the package was delivered to. A free return shipping label will be emailed to you and upon return of damaged items, a full refund-- including shipping-- will be given.